Refund & Replacement Policy

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For stickers, that means if what arrives is damaged, faulty (for example misprinted or cut badly) or not what you ordered, we'll put it right.

Damaged on Arrival

If your stickers arrive damaged, email us a photo within 14 days of delivery and we'll replace them, or refund you if that design has sold out. A photo is all we need: you don't have to post anything back.

Please include:

• Your order number
• A photo of the damaged stickers
• Which designs and sizes are affected

The 14-day window is how our replacement promise works. It doesn't shorten your rights under the Australian Consumer Law, which can still apply to a problem you find later.

Faulty or Not as Described

The same applies if a sticker is faulty, or if your order arrives with the wrong design or size, or with something missing: tell us with your order number and a photo, and we'll send what you ordered or refund it if that design has sold out.

Replacement or Refund

Replacements come from the same print run. Because each design is printed only once, a design that has sold out can't be replaced, so we refund those stickers instead.

Where the problem is a major failure under the Australian Consumer Law, you can choose a refund instead of a replacement. Orders are paid by bank transfer, so refunds are paid the same way: we'll ask which account to send it to.

Change of Mind

We don't offer refunds or exchanges for a change of mind, such as choosing a different size or deciding you no longer want a design. Each design is a limited run that isn't restocked, so stickers that have been sent out aren't taken back into stock.

This doesn't affect your rights if a sticker is damaged, faulty or not as described.

Unpaid and Cancelled Orders

An order that isn't paid within 48 hours is cancelled automatically, so there is nothing to refund. If a payment reaches us after its order was cancelled, send us a message through our contact page and we'll refund it in full.

How to Make a Claim

To make a claim, send us a message through our contact page with your order number and a short description of the problem. We'll reply by email, and you can send your photo in reply. Shipping questions are covered in our Shipping Policy.